Shipping policy

At BloomBloom, we work hard to process and deliver your orders as efficiently as possible. Please review our Shipping Policy carefully before placing your order.

1. Processing Time

• All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
• Once your order has been shipped, you will receive an email confirmation with tracking details.

2. Shipping Methods & Delivery Times

• Standard Shipping: Delivery within 3–4 business days after dispatch.

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other factors beyond our control.

3. Shipping Rates

• Shipping fees are calculated at checkout based on your location and selected shipping method.
• Free shipping promotions may be offered on qualifying orders or in specific regions and will be clearly displayed on our website when active.

4. Shipping Locations
We currently ship to:

• All locations within Lebanon

If your location is not available at checkout, please contact us at info@getbloombloom.com for assistance.

5. Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
• You can use this tracking number to monitor your shipment through the carrier’s website.

6. Incorrect Address & Undeliverable Packages

• Please ensure your shipping address and contact details are complete and accurate before placing your order.
• BloomBloom is not responsible for orders shipped to incorrectly provided addresses.
• If a package is returned to us due to an incorrect or undeliverable address, we may reship the order to a corrected address. Additional shipping fees may apply.

7. Damaged or Missing Items
If your order arrives damaged, leaked, or incomplete, please contact us within 3 days of receiving your package.

Email us at info@getbloombloom.com and include:

• Your order number
• Clear photos or videos of the package and products

We will review your case and provide a suitable solution in accordance with our Refund & Returns Policy.

8. Customs, Duties & Taxes
For international orders:

• Customs fees, import duties, and taxes are determined by your local customs authority.
• These charges are the responsibility of the customer and are not included in our product or shipping prices.